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test for failure, not success
I’m visiting Toronto at the moment and had an experience with a boutique hotel and their website. As you can see, their room request form is wonderfully simple and usable in design. It was easy to use,...
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Why would I want that?
Don’t you just love it when signing up for a newsletter and they do something that has large repercussions everywhere and you had no idea they were connected? To me this fails on two counts: Why would...
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Service delivery by bus
It is always a treat to be proved wrong and to have your preconceptions challenged. I had a common problem earlier this week and the company resolved it in a very commendable manner. All it takes is...
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Why waste such a valuable space?
I hate complaining. Wait, that’s a lie; in fact I actually like complaining. I like looking at a problem or some sort of sub-optimal condition and say, if you just changed that bit, if you just dropped...
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